Terms and conditions


“Gili-islandtransfers.com” means the domain name used under license by Island Bookings B.V., a registered company in the Netherlands. Gili-islandtransfers.com acts as booking portal for booking domestic transfers throughout Lombok and Gili Islands on the website www.gili-islandtransfers.com (the “Site”).

By using and/or visiting the Site for booking transfers you agree to these General Terms and Conditions, the Privacy Policy and the Terms of Use and Site Use (“the Terms”) and you expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern this Site and your booking.

As we are an affiliate of both www.booking.com and www.agoda.com for Hotel bookings please refer to the Terms and Conditions on these websites.


Important Information

Gili-islandtransfers.com acts as a booking agent only in respect of all bookings made on Gili-islandtransfers.com . Gili-islandtransfers.com has entered into contracts with the transfer companies('TC') on our website. These contracts ensure that the TC will act in the best possible way towards the customers of Gili-islandtransfers.com . This means that in the unlikely event there is a problem with a customers booking, e.g  a mechanical problem with a boat, the TC will seek to resolve the situation to the customers satisfaction at no added cost to the customer. i.e. arranging another boat company to transport the passengers. In the unlikely event that the TC cannot fulfill the customers requirements Island Bookings B.V. will issue a full refund to the customer, where a a payment has been made.

Gili-islandtransfers.com  undertakes no responsibility for, and are not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any TC whose products and services are sold through our website. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an TC  (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and Gili-islandtransfers.com will be under no liability at all (whether in contract, tort or otherwise howsoever).

You accept that Gili-islandtransfers.com has not in any way selected or assembled your travel arrangements for you. Your accommodation and travel arrangements and other services are not a package and do not fall within the meaning of The package Travel, Package Holidays and Package Tours Regulations 1992.

By proceeding to book accommodation and/or transfers through the Site, you accept that you will indirectly be entering into a contract with the accommodation and /or other service providers and therefore any claims or complaints should be made directly with the accommodation and /or TC. In the event of any claims or complaints please also contact us at www.gili-islandtransfers.com .

You understand that Gili-islandtransfers.com may not have conducted any quality or other checks on the accommodation providers or other TC and Gili-islandtransfers.com makes no representations about the suitability of the accommodation and/or TC for sale through the Site. The inclusion or offering for sale of an accommodation and/or services by Gili-islandtransfers.com does not constitute an express or implied endorsement or recommendation by Gili-islandtransfers.com of such accommodation or TC. Gili-islandtransfers.com does not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the accommodation and TC offered for sale through our site.

Nothing in these terms of use shall operate to exclude or limit the liability of Gili-islandtransfers.com for fraudulent misrepresentation or death or personal injury caused by our negligence.

Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, Gili-islandtransfers.com reserves the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.

Site content, documentation and booking information.

Gili-islandtransfers.com  may modify the content of the Site and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or Terms.

Any information placed on the Site relating to hotels or other TC advertised on the Site including, but without limitation, details of the hotel/TC, availability, price of the services, the facilities available, any accreditations afforded to the hotel and/or any details relating to any TC advertised on the Site have been provided by the accommodation and/or TC who are independent businesses and are not agents or employees of Gili-islandtransfers.com or its affiliates. Such information does not constitute any advice or recommendation given by Gili-islandtransfers.com and Gili-islandtransfers.com shall not be held liable for inaccuracies or errors in the information contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions (excluding cancellations policy detailed below) which may limit or exclude their liability to you. Gili-islandtransfers.com and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. Gili-islandtransfers.com and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.

As Gili-islandtransfers.com acts as a booking agent, Gili-islandtransfers.com will have no responsibility for any errors in any documentation except where those errors were made by Gili-islandtransfers.com.


To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.

You will recieve an email confirmation of your bookings.

Island Bookings B.V. will take full payment for transfer booked through Gili-islandtransfers.com.


If you cancel, amend or change a boat booking

You may modify your travel dates up to 24hours before departure. To make changes you may contact the transfer company you are travelling with directly.  Contact information will be detailed on the confirmation email you will receive immediately after you make a booking through our website.

Cancellation Policy

Cancellations made less than 48 hours from the departure date will receive no refund. Cancellations made more than 48 hours before departure will receive a full refund. This cancellation poilcy overrides any of the transfer companies individual cancellation policies and all refunds will be made by Gili-islandtransfers.com.

No shows will be considered as cancellations for all TC.

When notifying the TC of a cancellation please copy the email to www.gili-islandtransfers.com so that we can process your refund. All the contact information is detailed on the email confirmation sent to you for your booking.


All transfers are paid for in full on Gili-islandtransfers.com .

Age and responsibility

You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.

You warrant that all personal information submitted during booking is correct and you accept financial responsibility for all transactions made under your name or account.

You hereby authorise Gili-islandtransfers.com to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.

The Personal Information that Gili-islandtransfers.com collects shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops it. For more information please refer to Gili-islandtransfers.com Privacy Policy.

Before you travel

Gili-islandtransfers.com is not liable for damages or losses that may result from travel to any particular destination. The Government of your country may help travellers stay safe overseas. Check with your government for the latest advice on conditions and general information concerning specific countries.

It is your responsibility to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, identification and passport. Gili-islandtransfers.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.


You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the your country of residence in the event of an accident or illness.

Force Majeure

Gili-islandtransfers.com  will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation or other service providers and/or Gili-islandtransfers.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond Gili-islandtransfers.com's control.

Currency converter

Currency rates are based on various publicly available sources and are only updated daily; as such they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional.

Legislation and Courts of Jurisdiction

This agreement will be governed by Dutch law and any disputes will be dealt with by the Dutch courts.

Gili-islandtransfers.com privacy policy

Gili-islandtransfers.com understands that making purchases online involves your trust and that you wish to remain in control of your personal information. Retaining your trust is a responsibility that Gili-islandtransfers.com takes very seriously. By disclosing your Personal Information to Gili-islandtransfers.com using this Site or over the telephone, you consent to the collection, storage and processing of your Personal Information by Gili-islandtransfers.com as stated in this Privacy Policy.

Any changes to the Gili-islandtransfers.com Privacy Policy will be made to this page. Your continued use of this Site will constitute your agreement to the changed Terms of using this Site.

"Personal Information" means information that relates to a living individual who can be identified from that information or from that information together with other information which is held by or is likely to be held by Gili-islandtransfers.com.

When you browse the Site, Gili-islandtransfers.com does not collect Personal Information about you. The only way Gili-islandtransfers.com can collect any kind of personal information is if you give it to us.

Protection of Personal Data

The Personal Information that Gili-islandtransfers.com collects from you shall be obtained, processed and transmitted in compliance with applicable data protection legislation. Since Gili-islandtransfers.com servers are located in the Netherlands, the personal information that Gili-islandtransfers.comcollects from you shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes complements and develops it.

Gili-islandtransfers.com takes full responsibility for ensuring that proper security measures are in place to protect your information and store the information in secure databases at secure addresses to prevent unauthorised access. Gili-islandtransfers.com must pass the information on to the relevant suppliers of your travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

To ensure that your booking runs smoothly Gili-islandtransfers.com may need to use information such as your name and address, credit card details, special needs, dietary requirements etc. Gili-islandtransfers.com will apply appropriate security measures to protect this data. However, Gili-islandtransfers.com may disclose information about you to other organisations that are hotel partners or affiliates or to organisations contracted by Gili-islandtransfers.com to manage aspects of the Site. Additionally, controls on data protection in your destination may not be as strong as in the European Economic Area (EEA). Gili-islandtransfers.com will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to Gili-islandtransfers.com such as details of any disabilities, or dietary/religious requirements. If Gili-islandtransfers.com cannot pass this information to the relevant accommodation and/or service providers, Gili-islandtransfers.com cannot provide your booking. In making this booking, you consent to this information being passed onto the relevant persons.

Use of Information

You hereby give express consent to allow the incorporation of any data provided to the files of existing personal data in Gili-islandtransfers.com and to the treatment of such for the purpose of management, administration, mediation and contracting of the services offered by Gili-islandtransfers.com, the management of the bookings and the collection of products and services through Gili-islandtransfers.com, call centres; the management of incidences; statistics; commercial publicity and other promotions by means of electronic mail, SMS, MMS or any other similar mean, and the subscription to news bulletins.

Gili-islandtransfers.com may use the Personal Information to contact you about important changes to the Site, new services and with details of other products and services offered by Gili-islandtransfers.com. Where Gili-islandtransfers.com collect such information, Gili-islandtransfers.com make clear the nature of the information and the purposes for which it is used. Gili-islandtransfers.com do not knowingly collect Personal Information from children.

The person in charge of this data is The Webmen Limited, with company address at Deventerstraat 37, 7311LT Apeldoorn, The  Netherlands. If you should wish to exercise rights of access, rectification, cancellation or opposition granted by the PDPR, you should proceed as follows: You can find out what Personal Information Gili-islandtransfers.com holds about you by writing to Gili-islandtransfers.com. Gili-islandtransfers.com will acknowledge your request within ten working days. Should Gili-islandtransfers.com be prevented from disclosing your Personal Information Gili-islandtransfers.com will give reasons for any such refusal. If any of the Personal Information that Gili-islandtransfers.com hold about you is incorrect or needs to be updated, please contact Gili-islandtransfers.com at the above address. Gili-islandtransfers.com may request that you provide further information and identification to enable Gili-islandtransfers.com to comply with this request.

Use of 'cookies'

When you view the Site, Gili-islandtransfers.com may store some information on your computer. This will be in the form of a "cookie" file, which will enable Gili-islandtransfers.com to tailor the Site to match your interests and preferences. The "cookie" file is used to store the IP address of your machine and will not contain any data personal to you. Your internet browser may allow you to erase the "cookie" file, block all "cookies" or receive a warning before a "cookie" is stored. Please refer to your browser instructions. The "cookie" file will be deleted 30 days after the date on which you last access the Site.

In addition to this Gili-islandtransfers.com uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses cookies, to help analyse how visitors use the Site. The information generated by the cookie about the use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for Gili-islandtransfers.com and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your Web browser, however please note that if you do this you may not be able to make full use of the Site. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Gili-islandtransfers.com regards the databases of Site visitors' information (which may include your Personal Information) as a valuable asset. Should Gili-islandtransfers.com sell or transfer any of Gili-islandtransfers.com 's business assets this may include the sale or transfer of such databases of information to third parties. In using the Site and accepting these terms of use you consent to such use of your Personal Information.

Terms of Use and Site Use

Gili-islandtransfers.com has tested this website thoroughly and are always keen to improve Gili-islandtransfers.com accessibility tools. Gili-islandtransfers.com would like to know if you have found this website accessible or if you have had any problems. Please email [email protected] with any queries or comments.

To the maximum extent permitted by law, Gili-islandtransfers.com disclaims all implied warranties with regard to the information, services and materials contained on this Site. All such information, services and materials are provided "as is" and "as available" without warranty of any kind

Site Use

Gili-islandtransfers.com may suspend access to the website, due to maintenance works, net security reasons or force majeure with no obligation to reimburse or compensate you for the period in which access was suspended.

Access to the Site is strictly controlled by Gili-islandtransfers.com and Gili-islandtransfers.com reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time.

You may download one copy of the content of the Site for your own personal use but you may not in so doing remove any trademark, copyright or other proprietary notice. You may not otherwise copy, modify, reproduce, sell, lease, market or distribute the content placed on the Site without the prior written consent of Gili-islandtransfers.com .

You may only use this website to make legitimate enquiries or bookings for yourself or another person for whom you are legally authorised to act.

You shall not:

  • Post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal, or may cause an infringement of the rights of any other;

  • Make any other unauthorised, false or fraudulent booking;

  • Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including, but not limited to, uploading or making available files containing corrupt data or viruses via whatever means;

  • Deface, alter or interfere with the appearance and layout of this website or the underlying software code;

  • Take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure;

Without prejudice to any of Gili-islandtransfers.com's other rights, Gili-islandtransfers.com reserves the right to deny access to this website and/or cancel bookings wherever and whenever Gili-islandtransfers.com believes (at Gili-islandtransfers.com absolute discretion) that you are in breach of any of the Gili-islandtransfers.com Terms.

Links and downloads

Gili-islandtransfers.com  may provide hyperlinks or pointers to other websites maintained by third parties which Gili-islandtransfers.com think may be of interest to visitors of the Site. Such other websites are not under the control of Gili-islandtransfers.com or maintained by Gili-islandtransfers.com and Gili-islandtransfers.com is not responsible for the content of such websites. Gili-islandtransfers.com provides these links for your convenience only but does not monitor or endorse the material on them. Gili-islandtransfers.com cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including , by way of example, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving the Site by way of a hypertext link or any other means or for any services or facilities of any description which you may book through or via any such website.

It is always wise for you to run an anti-virus programme on all content and materials downloaded from the Internet in general and the Site in particular.